Help & support
Problem with a payment, VIP access, a pick or your account? We're here to help.
Common questions
I paid but VIP isn't showing.
Wait a minute, then refresh the VIP page. Make sure you're logged in with the same account you paid with. If VIP still isn't active, open a ticket under "Payment problem" and include your Paystack payment reference from your receipt or SMS.
How do I pay for VIP?
On the VIP page, choose a plan and pay with MTN Mobile Money, Telecel Cash or a bank card through Paystack.
How long does VIP last? Does it renew automatically?
Daily is 24 hours, weekly is 7 days and monthly is 30 days. Plans don't renew automatically. If you buy again while VIP is active, the new time is added on top.
Are the picks guaranteed to win?
No. Picks are data-based opinions, not guarantees. Every pick is graded automatically, and our full record, wins and losses, is on the Results page. Bet only what you can afford to lose.
What does "Void" mean?
The match was postponed or cancelled, so the pick doesn't count as a win or a loss.
I forgot my password.
Go to the login page, type your email and tap "Forgot password?". We'll email you a reset link. Check your spam folder too.
I didn't get my confirmation email.
Wait a few minutes and check your spam folder. If it still hasn't arrived, message us on WhatsApp with the email you signed up with.
Can I get a refund?
Open a ticket under "Payment problem" with your payment reference and explain what happened. We'll review it.
Open a ticket
My tickets
EdgePick is for 18+ only. Predictions are opinions, not guarantees.